All 3PLs we use are pre-screened to ensure they have 3 key things:

• A good management team
• A gold standard Warehouse Management System
• A track record of reliability

In addition, they need to have ecommerce cart integration and same day despatch as standard features.

YES. With same day despatch capabilities, all of the 3PLs we work with can meet the requirements of marketplaces.

Some marketplaces i.e. The Iconic, have very late cutoff times for same day despatch, most 3PLs can meet these requirements however it forms part of the brief for them to confirm.

Yes...all of our warehouses provide a portal that allow you to see the status of your orders as well as your inventory levels.

Some are even able to send you notifications when your inventory falls to a certain level.

No...all of the 3PLs we work with can integrate with the major ecommerce carts (i.e. Shopify, Woocomerce) as well as the major ERP and inventory systems.

If you use a bespoke checkout or ERP then it is usually possible to integrate via a third party tools or APIs.

This depends on what works for your business. The majority of 3PLs can accept EDI orders however they all have a way of uploading .csv files containing orders.

Yes....the 3PLs we work with all provide a tracking number to both you and the customer.

For eCommerce orders, this is usually automatically sent back via the shopping cart i.e Shopify

Every 3PL bills slightly differently however it is expected that you should receive an itemised invoice of activity/fees.

The costs are not usually itemised for a single order but grouped by activity i.e. Storage, Inbound, Pick/Pack

Yes...the majority of our warehouses can pre-kit your products or provide custom packing.

Often this is only viable at higher volumes however it does differ by 3PL.

Yes...all 3PLs will require you to sign some sort of agreement although the length/detail varies by 3PL.

You will sign an agreement with the warehouse directly. 

We will help with organising this however it will be the 3PL's agreement that you sign.

This depends on the 3PL however it is usually 12 months. Most 3PLs don't charge to onboard you (although they incur expense) and so they would lose money if there was no term.

If the 3PL isn't performing, you will always have the ability to terminate the contract for non-performance (although we've never had that happen using one of our 3PLs)

We can often have a 3PL proposal to you within 24 hours depending on the 3PL and time of year.

It generally takes no longer than 5 working days to receive back all proposals.

YES. We have partnered with OmniGrowth to provide consulting support for retailers who require it.

You can contact them on 0406 235 980 or on andrewc@omnigrowth.com.au

YES. We encourage retailers to visit the potential warehouse either physically or virtually.

The best time for this is usually after a shortlist has been developed based on the commercials.

Every 3PL has a slightly different way of charging customers. 

To do a true apples for apples comparison you need to model both warehousing and freight costs for your business.

We believe this is an essential step as it can save you a lot of money. If you have the skills, you can do this modelling work yourself or OmniGrowth provide this service for $500 ex GST.

This depends on your requirements. 

We have already pre-vetted the 3PLs and have been doing this for many years and so we will generally know who will be the best fit for your business.

We will generally involved 3-4 pre-vetted 3PLs which is about the equivalent of contacting 10-15 3PLs via Google search.

We have provided a download at the start of the brief however you will need to supply information on your requirements for:

• Inbounding stock
• Storage
• Outbound orders
• Packaging
• Freight

For an accurate 3PL quote, it is important for the 3PLs to understand as much as possible about your business and your requirements.

YES...only data required by the 3PLs for quoting is shared. We also have confidentiality agreements with all 3PLs we work with.

While 3PLs are very use to handling confidential information, we encourage you to remove any reference to a customer or their address (apart from postcode) prior to sending to us.

No...but some of the larger 3PLs require this information in order to provide an accurate quote.

The more information you can supply the 3PL, the more accurate the quote, and the less chance of fee surprises once you're using them.

Our team have worked in supply chain and logistics for multiple companies and have been providing a 3PL finding service for various sized organisations for the last 4 years.

All 3PLs we use are pre-screened to ensure they have 3 key things:

• A good management team
• A gold standard Warehouse Management System
• A track record of reliability

In addition, they need to have ecommerce cart integration and same day despatch as standard features.

No...there is no cost to use Find a 3PL. We will take your brief and run a competitive pitch process with the pre-screened 3PLs.

There is an optional service we provide which involves modelling the costs. There is a charge for this however our clients find this is much more worthwhile than having to do it themselves.

Yes. We are very use to handling sensitive data and have Non-Disclosure Agreements with all our 3PLs (they are also used to handling confidential data).

We do ask that you remove customer details (apart from postcode) before sending to us for privacy reasons. If you forget, we will do so before passing on to the 3PLs.

Every 3PL has a slightly different way of charging for tehir services. Some may have lower warehousing costs but a higher margin on freight and others the opposite.

I always encourage my clients to model the warehousing and freight costs in order to get a true like for like comparison of 3PL commercials.

We provide this service as an option or you could do it yourselves if you or your team have the skills.

If you would like us to do the modelling, please just reach out using the Chat or Contact Us form.

No. We have experience at finding 3PLs for businesses of all sizes, from under 100 orders a month up to 18,000+ orders per month.

No. We have found 3PLs for businesses operating in a wide range of caterories including: Apparel, Food and Beverage, Medical, Electronics, Furniture, Homewares, Gardenware and Leisure to name a few.